Careers

The Role

Based in our East London Warehouse, working alongside the warehouse team and being involved in the successful fulfilment of Goods In and Goods Out.

Responsibilities

• Successfully process dispatch of all web sales coming through the business end to end.
• Ensure all sales are dispatched to meet cut-offs, deadlines and targets.
• Ensure orders are packed with immaculate precision to reflect company ideals and packed safely/appropriately where applicable.
• Processing inbound stock, ensuring it is allocated to the relevant location or sales channel.
• Warehouse duties including fulfilment of replenishment for the physical store, returns, and stock movements as required.

If interested, please send your CV with a covering letter to: ryan@goodhood.co.uk

Subject line: Temporary Christmas Contract: Warehouse Operative

The Role

Lead Goodhood’s brand partnerships, collaborations and special projects - building a strong pipeline of commercial opportunities that generate revenue, create culturally relevant moments and grow the Goodhood brand.

Own the partnership and collaboration calendar from opportunity and commercial negotiation through to execution and launch.

Responsibilities

Brand Partnerships

• Own and drive Goodhood’s annual partnership and activation calendar.
• Deliver agreed revenue targets and commercial KPIs and report to Management weekly.
• Manage and oversee brand events and activations.
• Build a strong pipeline of new business across fashion, footwear, lifestyle, design, food, drink and culture.
• Develop existing partners into long-term, repeat relationships.
• Lead partner conversations from initial pitch and proposal through to negotiation, delivery and reporting.
• Create compelling partnership proposals, scopes of work and commercial packages.
• Maintain clear visibility of pipeline, confirmed revenue and future opportunities.
• Lead regular internal partnership meetings, driving actions and keeping projects on track.

Collaborations & Product

• Curate and own Goodhood’s annual calendar of collaborative product.
• Identify brands, designers, artists and cultural partners for future collaborations.
• Build a balanced pipeline of commercially strong, culturally relevant and unexpected projects.
• Work closely with Buying and Creative to shape concepts, product assortments and launch strategies.
• Own collaborations from initial approach and commercial negotiation through development, production and launch.
• Maintain a consistent cadence of collaborative product throughout the year.
• Build commercial forecasts and targets for each project.
• Ensure launches are supported by strong storytelling across content, PR, events and Goodhood channels.
• Review performance and use learnings to shape the future collaboration calendar.

Activations & Special Projects

• Develop and deliver a strong calendar of events, activations and special projects around Goodhood and its partners.
• Own projects from brief to delivery, managing timelines, budgets, suppliers and internal stakeholders.
• Ensure projects are properly scoped, resourced and commercially viable.
• Produce clear briefs, timelines and responsibilities for major projects.
• Manage project budgets and protect agreed commercial margins.
• Oversee production, logistics and delivery of events and activations.
• Deliver concise post-project reporting, demonstrating reach, engagement and value to partners.

Brand & Network

• Build and maintain a strong network across brands, agencies, artists, designers and the wider creative industries.
• Keep Goodhood connected to emerging brands, talent, ideas and cultural movements.
• Ensure every partnership feels credible, relevant and distinctly Goodhood.
• Work with Marketing and Creative to maximise the reach and impact of partnership projects.
• Identify opportunities to introduce new audiences and communities to the brand.

Commercial & Reporting

• Own partnership revenue targets and forecasts.
• Maintain an accurate live pipeline of opportunities and confirmed projects.
• Negotiate strong commercial terms and protect project profitability.
• Manage project budgets and ensure delivery against agreed spend.
• Report regularly on revenue, pipeline, project performance and future opportunities.

About You

• Proven experience in brand partnerships, collaborations, business development or special projects.
• Commercially driven, with a track record of turning relationships and ideas into revenue.
• Excellent negotiator and confident managing senior brand relationships.
• Highly organised with strong project management skills.
• Strong understanding of fashion, design, retail and contemporary culture.
• Well connected across brands, agencies and the creative industries.
• Comfortable managing multiple projects, budgets and stakeholders simultaneously.
• Strong understanding of content, social, PR and experiential marketing.
• Commercially numerate and confident managing budgets, forecasts and reporting.
• Proactive, resourceful and comfortable taking ownership.
• Collaborative and happy working hands-on within a fast-moving independent business.

If interested, please send your CV with a covering letter to: careers@goodhood.co.uk

Subject line: Brand Partnerships Manager

The Role

Steer Goodhood’s e-commerce business, with ownership of online revenue, digital trading, customer acquisition, CRM and retention.

Set the digital strategy, manage budgets and forecasts, and Steer the team responsible for delivering commercial growth across goodhood's online activities.

The ideal candidate will be highly analytical and possess in-depth knowledge and experience of both retail and e-commerce. The role will require setting KPIs and reporting on them weekly, working alongside the Buying team to ensure ultimate delivery of success.

Responsibilities

E-Commerce

• Own Goodhood.com and online revenue.
• Drive conversion, AOV, traffic and customer growth.
• Set the digital trading calendar.
• Lead onsite merchandising, CRO and SEO.
• Align trading with stock, margin and buying priorities.
• Own the Shopify roadmap and e-commerce tech stack.
• Manage digital department overheads in line with finance budgets.

Acquisition

• Own paid acquisition across Google and Meta.
• Manage spend, ROAS, CAC and new customer targets.
• Manage performance marketing agencies and partners.
• Set acquisition, retargeting and reactivation strategy.
• Measure channel performance, attribution and incrementality.

CRM & Retention

• Own CRM and email strategy.
• Drive retention, repeat purchase and LTV.
• Lead segmentation and lifecycle marketing.
• Own the email calendar and automated flows.
• Build reactivation strategies for lapsed customers.

Commercial

• Own digital reporting, budgets and forecasts.
• Set and report against commercial targets.
• Turn customer and trading data into action.
• Present performance and recommendations to senior leadership.
• Build business cases for investment and growth.
• Identify opportunities to increase revenue, margin and efficiency.

Content & Production

• Set digital content and production priorities.
• Oversee product photography, campaign assets and graphics.
• Ensure output supports trading and brand priorities.
• Deliver digital campaigns across site, CRM and paid media.

Team

• Lead the e-commerce, graphic design and studio / production team.
• Set priorities, targets and ways of working.
• Manage resource against the commercial calendar.
• Develop and manage team performance.
• Connect digital with Buying, Retail, Warehouse, Customer Service and Creative.

Customer Experience

• Own the online customer journey.
• Improve fulfilment and reduce cancellations.
• Identify and remove operational friction.
• Use customer data and feedback to improve the experience.

Experience

• Strong e-commerce and digital marketing experience with commercial ownership of an online business.
• Deep understanding of Shopify, GA4, Google Ads, Meta, Klaviyo, CRM, CRO and digital merchandising.
• Commercially confident with revenue, budgets, forecasting and performance analysis, with experience leading a multidisciplinary team and working directly with senior leadership.

If interested, please send your CV with a covering letter to: careers@goodhood.co.uk

Subject line: E-Commerce & Digital Marketing Manager

Role Overview

Goodhood is looking for a reliable, hands-on and proactive Janitor / Facilities & Maintenance Assistant to help keep our store, café and warehouse clean, safe, well-maintained and presentable.

This is a practical role for someone who takes pride in their work, notices the small details and is happy to get stuck in wherever needed. Alongside regular cleaning duties, the role will involve basic maintenance, repairs and general upkeep across the Goodhood spaces.

Key Responsibilities

Café Cleaning & Hygiene

• Carry out a thorough deep clean of the café every morning before opening
• Clean and sanitise café toilets, including sinks, floors, mirrors and other surfaces
• Maintain high standards of cleanliness and hygiene throughout the café
• Clean café floors, surfaces, fixtures and other areas as required
• Empty bins and manage waste appropriately
• Identify and report any maintenance, hygiene or safety issues

Store Cleaning

• Keep the Goodhood store clean, tidy and presentable throughout the week
• Regularly clean floors, surfaces, fixtures, windows and other customer-facing areas
• Ensure staff areas and other non-public spaces are maintained to a good standard
• Carry out additional cleaning when required, including after busy periods, deliveries or events

Warehouse Cleaning & Organisation

• Maintain cleanliness and general tidiness throughout the warehouse
• Clean floors, work areas and other warehouse spaces regularly
• Keep walkways and working areas clear and safe
• Assist with maintaining an organised and presentable working environment
• Carry out deeper cleaning tasks as required

Basic Maintenance & Repairs

• Carry out basic repairs and general maintenance around the store, café and warehouse
• Touch up paintwork and repair minor cosmetic damage
• Fix or replace small fixtures and fittings where appropriate
• Identify issues that require specialist attention and report them promptly
• Help keep the buildings, furniture, fixtures and equipment in good condition
• Take a proactive approach to spotting things that need fixing rather than waiting to be asked

Person Specification

We are looking for someone who is:

• Reliable, punctual and trustworthy
• Practical and hands-on, with a natural ability to fix and maintain things
• Highly organised and able to work independently
• Detail-oriented and takes pride in maintaining high standards
• Comfortable working across a retail store, café and warehouse environment
• Able to manage regular cleaning routines while responding to ad-hoc maintenance needs
• Physically able to carry out cleaning, moving and general maintenance tasks
• Comfortable working around cleaning products and following appropriate health and safety procedures
• Friendly, professional and respectful of the Goodhood team and working environment
• Proactive, with a genuine “see it, sort it” attitude

What Success Looks Like

The store, café and warehouse are consistently clean, tidy, safe and well-maintained.

The café is thoroughly cleaned and ready for the day every morning, the store and warehouse remain in good condition throughout the week, and small maintenance issues are dealt with quickly before they become bigger problems.

The ideal person will take ownership of the spaces and treat them as if they were their own.

If interested, please send your CV with a covering letter to: careers@goodhood.co.uk

Subject line: Janitor / Facilities & Maintenance Assistant

Role

As a Barista, you'll be responsible for preparing and serving high-quality coffee, delivering friendly and attentive service, and helping ensure the café runs smoothly day-to-day.

Responsibilities

• Preparing and serving coffee to a consistently high standard
• Dialling in espresso and maintaining coffee quality throughout the day
• Delivering warm, friendly and efficient customer service
• Assisting with food preparation and service where required
• Maintaining cleanliness and organisation across the café
• Supporting opening and closing procedures
• Helping manage stock levels and daily replenishment
• Following health and safety and food hygiene standards
• Contributing to a positive team culture and customer experience

Requirements

• Previous barista experience in a café environment
• Genuine passion for coffee and hospitality
• Reliable, organised and proactive
• Calm and positive during busy service periods
• Takes pride in delivering a great customer experience
• Enjoys working as part of a team

What We Offer

• Opportunity to be part of a new café space
• A supportive team environment
• Goodhood staff discount
• Opportunities for progression and development

If interested, please send your CV with a covering letter to: careers@goodhood.co.uk

Subject line: Barista

Please note: You may be required to work extra shifts supporting the café team.

Role

As a Bartender / Event Staff, you’ll be responsible for preparing and serving high-quality alcoholic beverages, delivering friendly and attentive service, and helping ensure the café/bar runs smoothly in the afternoon and evenings.

Responsibilities

• Preparing and serving alcoholic and non-alcoholic drinks to a consistently high standard
• Delivering warm, friendly and efficient customer service
• Supporting event service and evening operations
• Maintaining cleanliness and organisation across the bar area
• Supporting opening and closing procedures
• Helping manage stock levels and daily replenishment
• Following health and safety and licensing standards
• Contributing to a positive team culture and customer experience

Requirements

• Previous bartending or hospitality experience
• Confident preparing and serving alcoholic beverages
• Reliable, organised and proactive
• Calm and positive during busy service periods
• Friendly, personable and customer focused
• Comfortable working evenings and events

What We Offer

• Opportunity to be part of a new café/bar space
• A supportive team environment
• Goodhood staff discount
• Opportunities for progression and development

If interested, please send your CV with a covering letter to: careers@goodhood.co.uk

Subject line: Bartender / Event Staff

We are looking for a confident, assertive and proactive team leader to join us at Goodhood. The ideal candidate should have previous supervisor experience and be confident in leading and motivating a team.

Key Responsibilities

Sales Team and Achieving Targets

• Report to the store management team daily, ensuring clear communication throughout
• Participate with the management of store staff
• Address problems and concerns effectively and promptly
• Monitor sales information and act accordingly to achieve sales targets and KPIs
• Ensure staff are aware of daily and weekly sales targets
• Delegate roles and responsibilities
• Manage till operations and daily cashing up
• Foster a positive and collaborative team environment

Training and Customer Service

• Ensure staff deliver excellent customer service
• Participate in staff training sessions
• Monitor in-store sales patterns and customer requests
• Liaise with brands on gifting and staff incentives
• Deal with customer complaints and issues
• Manage customer returns and faulty product issues

Shop Floor and Standards

• Carry out daily store standards walk-throughs
• Ensure visual merchandising is kept to the Goodhood standard
• Ensure the shop floor is clean and tidy
• Make sure fixtures and fittings are in good condition
• Ensure new product reaches the shop floor
• Run stock checks regularly
• Liaise with the warehouse regarding replenishment
• Check products are priced and security tagged correctly
• Ensure the shop floor remains fully stocked

Preferable Skills

• Previous supervisor experience
• Confident and assertive with the ability to manage a team
• Experience in Shopify or Brightpearl would be beneficial

Please send your CV with a covering letter to: careers@goodhood.co.uk

Subject: Store Supervisor

Role Overview

As a Sales Associate at Goodhood, delivering exceptional customer service and embodying the ethos of our curated fashion and lifestyle offerings. Your role is pivotal in creating a welcoming environment, fostering client relationships, and achieving sales targets.

Key Responsibilities

• Customer Engagement: Greet and assist customers while maintaining a customer-first mindset
• Sales Achievement: Meet and exceed individual and store sales targets
• Clienteling: Build and maintain a loyal client base
• Product Knowledge: Stay informed about product details
• Store Presentation: Ensure the store is visually appealing and well organised
• Operational Support: Assist with stock management, inventory and visual merchandising
• Team Collaboration: Work closely with the wider team

Candidate Requirements

• Experience: Previous retail experience, preferably within fashion or lifestyle
• Skills: Strong communication, interpersonal and organisational skills
• Passion: Genuine interest in fashion and contemporary culture
• Flexibility: Ability to work weekends and holidays as required
• Languages: Additional languages are a plus

Desirable Attributes

• Proactive and self-motivated
• Adaptable to a fast-paced retail environment
• Team-oriented with a collaborative spirit
• Detail-oriented with a keen eye for visual merchandising

Please send your CV with a covering letter to: careers@goodhood.co.uk

Subject: Sales Associate

We are always on the hunt for new male and female models for our online store.

Please send relevant visuals/portfolio with a covering letter to: careers@goodhood.co.uk

Subject: E-COMMERCE MODELS